Octavious J Pvq

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Verified Reviewer
| map-marker Brunswick, Georgia

Store manager rude

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Store Manger rude very disrespectful, sell you insurance you can't use. Gave me the run around for a week about fixing my tire. Then decided he was going to replace it just so I can buy another tire. When I spoke to him about what he did to sell me something I did not want in the beginning. He got passed and told me to go outside for argument where he thought he wanted to fight.
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Loss:
$100

Preferred solution: Price reduction

User's recommendation: Beware of them

Nicola S Jgm

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Verified Buyer
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Verified Reviewer
| map-marker Tallahassee, Florida

Everything was did in a professional manner in which I was a satisfied customer.

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Rent A Wheel - Everything was did in a professional manner in which I was a satisfied customer.
Today, I got two new tires through rent an own purchase. The salesman got me a great deal with owning two brand new tires in which they were much needed.
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Pros:
  • You get benefits
Cons:
  • Tires must be paid for before they are yours

Preferred solution: Nothing

User's recommendation: I highly recommend this place for new tires.

Nataliah App

Customer

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Highly recommend! Customer service was relaxed and everyone is awesome, nice tires would recommend anyone looking to do upgrades and not break the bank!
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Pros:
  • Customer service
Ivan Rqe

Buying Tires and Rims for truck

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Leshia gave my husband and my self great customer service.And the other employees also very helpful at the store.The store was very clean and there enough parking for the all the customers and they had places for there customer to seat down to wait to be service at the rent a wheel tire and rim shop
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User's recommendation: Give great customer service to people like you did for my husband.

Makeorbreak M

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Verified Reviewer
| map-marker Olive Branch, Mississippi

Beware of the additional fees.

Rent A Wheel - Beware of the additional fees.
The staff at the Memphis, TN location were friendly. The tires are super overpriced, but I expected that. What I didn't expect was for my payments to be setup to pay additional fees. I trusted that the store had me on a payment plan that would allow me to pay my balance without additional fees. That wasn't their plan. Had I not called to check on my account I would have owed $700 in additional fees. I politely expressed my disgust. The young lady was very polite and said she understood. I was lucky that I called. Please pay attention to your payment contract.
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User's recommendation: Pay close attention to your payment schedule.

Hope R Hiu

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Verified Reviewer

Great customer service

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Thanks for the great customer service Jime I would recommend anyone here they take care of your wheel no hassles
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Pros:
  • Great place

User's recommendation: I highly recommend this place

Kimberly C Bap

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Verified Reviewer
| map-marker Shreveport, Louisiana

Horrible new management

They messed up my payment schedule and got mad at me for trying to get it back on track. They never called me back after trying to prevent a double payment. They wrongfully took a payment out 3 days early and then said it didn't show up in their system as having been paid which could potentially cause a double charge. Attitude problems all around.
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Pros:
  • Its a fast and easy way to get tires and rims
Cons:
  • Customer service is trash

Preferred solution: A freaking callback and for them to help me help them prevent prevent a double payment

User's recommendation: Don't do it

Leonard J Rld

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Verified Reviewer
| map-marker Little Rock, Arkansas

Rims and tires

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They ripped me out about $2000 dollars.The early option program is a scam.When I made it they told Naw you should have been $3 more than what your $88 a week.Been paying since March every week.I asked them how much I put into they said a $1000 .Wow 9 months .Really
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Loss:
$2000
Cons:
  • Early option program

Preferred solution: My money or the rims and tires.

User's recommendation: Do not do business with the scam all the way.Just go buy sum tires anybody but the one on University. In Little Rock,Arkansas

Don S Idv

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Verified Reviewer
| map-marker Charlotte, North Carolina

To make sure no one else goes here

Rent a wheel is the a small building but yet full of *** I paid a set of wheels off well I went on line to get another and paid a deposit. Well now you cant live outside of Huntsville.

But yet you can pay a deposit and when you call to get it back they tell you that it was a third party. And its not on them even though the deposit receipt says rent a wheel these mother *** are stupid and *** lazy what a bunch of idiots. Do not go here they dont even know how to tell you what tire fits your car *** Ive heard of mumble rap but when you call they speak mumble English.

Anyway I dont see how they can send you through a Third party without your permission. *** *** mother ***

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Featured
Frederick S Awz

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Verified Buyer
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Verified Reviewer
| map-marker Yuma, Arizona

Tire question

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Rent A Wheel - Tire question
Explore video interviews
Rent A Wheel - Tire question - Image 2
They had told me that I had warranty on the tires but wanted to just change two tires but if I had warranty why not change all four so I won't have anymore problems. I believe they are going to uphold their honor and dignity. They give good deals on their products. When I get tires back on rims than I believe they are rated as a 5
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Pros:
  • I liked the rims rent a wheel had in stock
Cons:
  • Experience with rent a wheel

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Oklahoma City, Oklahoma

Ripped me off

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Sht place *** your short fat Mexican... I will recommend to no one and have already reported my claim to the better business bureau
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Lukah Klp
map-marker Denver, Colorado

Great place to purchase tires and wheels

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Great customer service. Lina and her team are wonderful! Will buy again and again. Love this place. Go see them today!
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User's recommendation: Absolutely would recommend to anyone who will listrn ten.

Dennis M Ivt

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Verified Buyer
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Verified Reviewer
| map-marker Bronx, New York

Account information

Rent A Wheel - Account information
i didn't get to pick dat to pick up the bike i wanna know when can i go get the bike if i could go tomorrow pick up the bike
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Preferred solution: i would like to pick up the bike

Antavise K

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Verified Reviewer
| map-marker Matthews, North Carolina

Horrible

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This is the worst company ever. Loan sharks with metal teeth. Jody and her staff are there to only con you. They took over 1500 from me on some used rims and tires. They still got them back. Attitudes are terrible. If someone killed them I wouldn't care.
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User's recommendation: Stay away

Anonymous
map-marker Ballston Spa, New York

Wrong rims and they dont GAF

They said the rims fit my truck. they had the correct lug pattern but do not clear the brake caliper. They told me "oh, you just need a 5mm spacer" which was not stated before purchase. Well, the 5 turned out to be 15 which turned into a 1" ($75) because there was no stud left for the lug nuts. I said you should pay for the spacer. They said that they have no legal obligation to do that and refused. Rims they said fit, don't. The end.
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User's recommendation: check your rims front and back Before mounting tires or just go to someone that knows what they are doing

David B Yrp

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Verified Reviewer
| map-marker Sanford, Florida

Criminal activity

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Rent A Wheel - Criminal activity
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Original review Dec 02, 2021

Is it a crime to file a false police report? Can you sue over damages?

Please contact me if you can help.

I am a husband of four. I'm the sole provider for my family. My family and I moved to North Carolina in May 2020 for a new job after living in Florida for 13 years.

On 11/19/19 I entered into a contract to finance wheels and tires for my truck.

On 12/1/19 I was involved in a near death accident in this vehicle, totaling the truck.

On 12/8/19 my insurance company sent over proof of the accident with all requested documentation to rent a wheel. I signed and provided a claim waiver form to the store manager.

I never heard from them again.

On May 2020, my family and I moved to North Carolina.

On November 20th 2021, I was taking my son fishing on a birthday weekend celebration.

I was pulled over for speeding (55 in a 45). The officer was really nice, knew what we were rushing to and was going to give me a warning but needed to validate my North Carolina license first.

To my surprise, he had his hand on his gun ready to draw on me and shouted for me to get out of the truck slowly with my hands up. Complying with the officer's commands, I ended up arrested in the back of his vehicle, with my son stranded in the passenger seat of my truck. I was able to call my wife, who gathered my 2 four-year-old twins and my 9-year-old daughter out of bed at 7am, which luckily was only 10 minutes away to rush and get my son, and park my truck on the side of the road.

Because Florida is an extradition state, North Carolina was going to hold me to appear before a judge in Florida unless I posted a $25,000 bond or find a bondsman would accept a 10% payment with a fugitive class 3 felony charge.

However, by the grace of God I was able to speak with a magistrate, on a Saturday, who let me post a $3000 bond.

My wife emptied our bank accounts and savings to get me out of jail before my North Carolina Court date and find out why I was arrested. At this time, I had no idea what was going on. We've had mail forwarding from our Florida address for at least a year after moving in May 2020. There were numerous ways for rent a wheel or Seminole County sheriff's office to contact me regarding late payments and/or a warrant for my arrest.

On November 29th I received a dismissal letter from North Carolina stating Florida will not extradite.

I also received a letter DATED NOVEMBER 22nd, 2021 from Seminole County Sheriff's office stating I had a warrant issued for my arrest. When I called the sheriffs' office, they said I no longer have a warrant because I posted bond out of state.

I have no court date. I need an attorney to get this case dismissed in Florida, and I want to sue Rent a Wheel for actual and punitive damages.

My son is traumatized and has weekly counseling with the minister of our church. My heart is crushed because I can never take back this experience.

This company should not be in business to potentially ruin peoples lives over predatory loans and extreme debt collection tactics.

I've read other people's reviews on this company. After my experience, someone has to read this and help me do something about it.

I have zero extra money, living paycheck to paycheck making an honest living supporting 4 children under 11. Please help.

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Loss:
$4000
Cons:
  • Insurance issues
  • Stealing money
  • Quality

Preferred solution: Charges dropped and refund of attorney fees, court costs, lost work

User's recommendation: Criminal activity

1 comment
Guest

I understand that but that was outrageous. The can call someone on your references and talk to them about your account without your permission and send nasty messages and talk to you like you are a child and the prices are over the top. I think that was uncalled for and you can contact your local attorney referral services and they will help you.

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